Welcome to WarrantyChainManagement.com
The goal of the community is to build an online resource of information focused on products, services and solutions related to warranty, enhancements and specialty products and services.
Warranty Chain Management, a complex and highly integrated process required to manage the complete Lifecycle of a product. The Lifecycle includes many components including:
- Product Returns
- Customer Database Creation
- Cross Selling
- Customer Care and Technical Support
- Returns Management
- Servicer Network Development
- Parts Management
- Advance Exchange Management
- Depot Services
- Reverse and Forward Logistics
- Defective Buyout Process
- Asset Disposition
WarrantyChainManagement.com has developed a summary level view of the Lifecycle Process to help guide OEM's and Marketers in developing their own solution.
Click below to obtain a copy of this process flow. If you are a provider with solutions related to WCM Management please Contact Us to add your company to our list of solution providers.
View the WCM Summary Lifecycle Process Flow
Warranty Related Resources and Associations
Call2Recycle® is the only free rechargeable battery and cell phone collection program in North America. Since 1994, Call2Recycle has diverted over 60 million pounds of rechargeable batteries from the solid waste stream and established a network of 30,000 collection sites.
Guaranteed Asset Protection Alliance
The Guaranteed Asset Protection Alliance (GAPA) is comprised of companies experienced in offering quality guaranteed asset protection products throughout the country. Our members include insurance companies, lenders and administrative services companies who, together, bring valuable products to market in a responsible and competitive way.
MRM - Electronic Manufacturers Recycling
MRM’s goal is to develop recycling systems that are convenient for consumers and open to participation by all electronic product manufacturers. We believe that manufacturers working together to manage recycling systems is the best way to ensure effective and sustainable recycling for electronic products.
Reverse Logistics Association
We are a trade association focused on Third Party Service Providers to whom OEMs, ODMs, Branded and Retail companies outsource. The Reverse Logistics Association monitors thousands of 3PSPs worldwide who are providing Aftermarket Supply Chain services, while supporting the outsourcing needs of OEM, ODM, Branded and Retail companies.